Customer Care Representative

Job Role Summary/Overview

As the frontline representative of our client's brand, the Customer Support Representative is responsible for managing and resolving customer inquiries across multiple channels—voice, chat, and email. This role goes beyond issue resolution; it's about delivering an exceptional, solution-focused experience that builds loyalty and enhances brand reputation.

Job Highlights

• Monthly Rate
  :
  Approximately
  PHP 40,000
• Paid Hours per Week:
  40
• Schedule
  :

Monday to Sunday, 8:30 AM–9:00 PM NSW Time

Extended Hours: Up to 12:00 AM NSW Time on Thursdays

Shift Rotation: Every 2 weeks

Rest Days: 2 consecutive days off per rotation.

• Work Arrangement
  : Work from home
• Contract
  : Independent Contractor

Side note: Since this is a permanent work-from-home position and an Independent Contractor arrangement, the candidates must h...