Customer Co-ordinator - Fixed Term

NOCN Group is an international charity which delivers future-fit skills solutions with social impact for colleges, training providers, employers and individuals. To find out more, visit our website.

Overview of the role

We are seeking a motivated and professional Customer Co-ordinator - 12 months Fixed Term to join our CPCS Customer Services team.

Reporting to the Customer Services and Operations Team Leader , you will play a key role in delivering high-quality services aligned with NOCN’s strategic objectives.

Key Responsibilities

• Deliver a professional customer experience, taking ownership of enquiries and ensuring expectations are exceeded.
• Provide a front-line service to customers across all NOCN business functions.
• Handle enquiries from cardholders, employers, and third parties regarding card schemes, accounts, and applications.
• Offer advice and guidance on scheme rules, qu...