Customer Experience Advocate - Multi-Channel Support

NETS is looking for a Customer Service Officer in Kuala Lumpur to manage customer enquiries and provide high-quality support. This role involves resolving customer inquiries via calls and chats while following-up on unresolved matters to ensure timely updates and accurate documentation in the CRM system.

The ideal candidate has a Diploma or higher qualification and 2–3 years of experience in customer service, along with strong problem-solving skills, resilience, and the ability to perform well under pressure.