Job Description
At BLKBRD, we don’t see CRM as support.
We see it as revenue.
Every sizing conversation.
Every leather discussion.
Every follow-up message.
It’s an opportunity to build trust, and close.
We’re looking for someone who can own our entire customer communication engine end-to-end.
What You’ll Actually Do
- Turn inbound conversations into conversions
- Build structured follow-up systems (no lazy pipelines)
- Improve lead → order conversion rate
- Increase repeat purchases
- Manage and train a small CRM team
- Set response standards and hold the bar high
- Treat WhatsApp, DMs, and email like sales channels, not inboxes
You will work directly with founders and build this function properly.
Who This Is For
- You think in numbers, not tickets
- You believe follow-up is where money is ma...