Customer Experience Associate

About the Opportunity

As a Customer Experience or Community Associate, you will be the primary point of contact for the community and act as the face of WeWork. You will report to your building daily to support the Community Management team. Your work will help WeWork achieve a welcoming and collaborative community environment, ensure building operations run efficiently, drive growth and promotion of WeWork‑provided services, and illustrate WeWork’s core values.

Responsibilities

• Front Desk Management
  • Cover the front desk during business hours and serve as an on‑site point of contact.
  • Greet members and guests warmly, verify sign‑in via Welkio tablet, and ensure guest policies are followed.
  • Learn member names to build relationships and anticipate their needs using collected data.
  • Maintain front desk cleanliness and organization, update specific forms (pet, filming, bike room), and notify members of deliveries and couri...