Customer Experience Associate - Victoria
T
TD
📍 victoria, capital regional district, Canada
Job Description
Work Location
Victoria, British Columbia, Canada
Hours
26.25 hours per week
Line Of Business
Personal & Commercial Banking
Pay Details
Hourly rate: $22.50 - $28.33 CAD. Compensation may vary based on experience, skills, and organizational needs.
Job Summary
Customer Experience Associate – responsible for delivering excellent customer experience by processing financial transactions, recommending banking solutions, and achieving business goals.
In This Role, You Will
- Process financial transactions such as deposits, withdrawals, and bill payments per TD operating procedures, industry regulations, and the Code of Conduct.
- Understand and determine customer needs to recommend suitable banking solutions while exercising discretion with confidential matters.
- Respond to and resolve customer concerns using standard procedures and escalating non‑standard issues as ne...