Customer Experience Delivery Lead

Hiring - CEM Delivery Lead

We are actively looking for a dynamic and experienced professional for the role of CEM Delivery Lead to join a fast-paced and growth-driven environment.

🔹 Experience Required: 15+ Years

🔹 Industry : BPO / BPM

🔹 Location : PAN India

🔹 Digital Customer Service / Operations

🔹 Budget : Upto 45 lpa

Key Responsibilities:

- End-to-End Service Delivery Management

- Managing SLA/KPI Performance & Customer Escalations

- Leading Onsite & Offshore Teams

- Client & Stakeholder Management

- Workforce Planning & Resource Management

- Performance Management, Mentoring & Team Development

- Process Improvement & Operational Excellence

- Customer Satisfaction & Governance Reviews

- Reporting, Dashboards & Audit Compliance

What We’re Looking For:

- Strong l...