Customer Experience Executive

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Duties & Responsibilities
Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is:

• Handle inbound calls and emails from customers
• Process and respond to customer emails
• Escalate any queries or complaints to your supervisor immediately
• Data entry is performed with high accuracy
• Adhere to team schedule
• Ensures the set tar...