Customer Experience Executive

Main Activities and Responsibilities:  
 

Inbound Calls:  

• Answering all inbound calls landing on the Mercedes-Benz toll free number and addressing all queries from prospects and customers (e.g. offer product consultation, online store stock search support, contract generation, close sale) related to vehicle sales and MBFS products & services. 
• Responsible to provide customers with product/sales consultation  
• Sell vehicles  
• Handle customer's sales complaints 

Outbound Calls:  

• Calls to be made by BDC staff to prospects and customers for a variety of reasons like supporting launch campaigns, lead generation, purchase experience survey, online sales etc. 
• Fostering of customer relationships with outgoing campaign/follow-up/satisfaction calls and lead generation.  
• End-to-end sales funnel tracking  
• Timely follow up with Agent Network, customers, and prospects...