Job Description
About the Role
Noise Junior is building products designed specifically for kids and their families. We're looking for a Customer Experience Intern to support customer interactions, review management, and consumer insights.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about understanding customer feedback and improving the overall brand experience.
What You'll Do
Customer Support
- Monitor and respond to customer queries across email, chat, social media, and marketplaces
- Escalate complex issues and follow up until resolution
- Maintain trackers for open and resolved customer tickets
Reviews & Feedback
- Monitor reviews across Amazon, Flipkart, and other platforms
- Respond to customer reviews in a timely and p...