Job Description
Become a Customer Experience Lead with Scotiabank in Granby, Quebec, where you will enhance the customer journey and manage a dedicated team of associates. Your leadership will directly impact customer satisfaction and service excellence.
As a key player in this role, you'll oversee a dynamic team that includes Customer Experience Associates and Senior Customer Experience Associates. With a focus on building strong customer relationships, you will act as the Officer in Charge when necessary, addressing emergencies and escalations. Your insights will contribute to the branch’s success by identifying opportunities for improvement.
Key Responsibilities:
• Lead and develop a high-performing team of associates
• Foster excellent customer relationships and service standards
• Manage emergencies and customer escalations as Officer in Charge
• Identify ways to enhance the overall customer experience
• Implement new policies and procedures effectively
Requirements:
• ...
As a key player in this role, you'll oversee a dynamic team that includes Customer Experience Associates and Senior Customer Experience Associates. With a focus on building strong customer relationships, you will act as the Officer in Charge when necessary, addressing emergencies and escalations. Your insights will contribute to the branch’s success by identifying opportunities for improvement.
Key Responsibilities:
• Lead and develop a high-performing team of associates
• Foster excellent customer relationships and service standards
• Manage emergencies and customer escalations as Officer in Charge
• Identify ways to enhance the overall customer experience
• Implement new policies and procedures effectively
Requirements:
• ...