Customer Experience Manager

Aramex

📍 Cairo, Cairo Governorate, Egypt

6548 Operations Specialties Managers Posted March 01, 2026

Job Description

Purpose of the Job

Build strong relations with all aramex logistics customers, ensuring that the customers' needs are met while developing and expanding the business.

Job Description

• Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, training and ensuring the availability of resources.
• Collaborate with warehouse and other intimate departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
• Explain proposed solutions to customers, management, or other interested parties through written proposals and presentations.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Develop and implement tools to maintain service quality level in fulfilling customer requirement. 
• Maintain...