Job Description
Are you a customer experience leader who knows how to build high-performing teams from the ground up, drive accountability through data, and turn every customer interaction into a revenue opportunity?
A growing manufacturing company based in Grapevine, TX is looking for a Customer Experience Manager to take ownership of their customer service and experience functions. You'll lead a small team and a clear mandate: raise the bar on performance, build the structure that doesn't yet exist, and scale the function as the business grows. This is a hands-on leadership role — not a seat at a desk reviewing reports, but a seat at the table where decisions get made.
The role is fully onsite in Grapevine, Texas.
What your day will look like:
- Assess current call handling practices and identify gaps in conversion, qualification, and follow-through
- Build and implement training programs, call framewo...