Job Description
Job Title: Customer Experience Supervisor Location : Pune | Type : Permanent, Full-Time | Industry : Chemical/Manufacturing Role Overview We are seeking a data-drive n Customer Experience Supervisor to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention. Key Responsibilities Team Leadership: Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues. Operational Excellence: Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies. Cross-Functional Collaboration: Partner with Supply Chain, Logistics, Sales, and Quality teams to resolve systemic issues affecting the customer journey. Data-Driven Insights: Utilize performance data, trends, and root-cause analysis to optimize serv...