Customer Experience Manager

Customer Experience Manager

Location: Mandaluyong

Work Setup: Onsite

Schedule: Monday–Friday | Morning Shift

Job Requirements:

1. Bachelor's degree in Business Administration, Marketing, Communications, or any related field
2. With at least 5–8 years of relevant experience in Customer Experience, Customer Service, Client Relations, or Customer Success roles
3. Must have at least 2–3 years of people management experience
4. Strong background in customer journey mapping, process improvement, and customer engagement strategies
5. Experience in handling customer feedback, escalation management, and service quality initiatives
6. Data-driven with experience in analyzing customer metrics, KPIs, and performance reports
7. Excellent communication, stakeholder management, and problem-solving skills
8. Preferably with experience in hospitality, F&B, or service-oriented industries

Key Respo...