Customer Experience Manager, McKeown Ave

What You’ll Do

• Partner with the Store General Manager to hire and build a strong and diverse team.
• Assist in scheduling and workload planning for efficient operations.
• Take ownership of loyalty programs and coach and train team members on these programs.
• Run the Manager on Duty program to enhance the customer experience on the sales floor.
• Create a positive culture where associates are recognized for exceptional service.
• Lead from the floor and actively build, manage, and develop team members.
• Ensure consistent delivery of outstanding customer experiences aligned with the company's mission and values.
• Identify areas for improvement in customer experience and implement appropriate strategies.
• Analyze customer feedback and implement improvements based on insights gathered.
• Collaborate with other departments to ensure a seamless customer experience across all touchpoints.
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