Customer Experience Manager - TD Canada Trust
T
TD Bank
📍 dollard des ormeaux, qc, Canada
Job Description
Elevate customer service excellence as a Customer Experience Manager with TD Canada Trust in Dollard-des-Ormeaux, Quebec. This role offers the chance to lead a dedicated team in providing legendary customer experiences.
In this full-time position, you will cultivate an environment centered on exceptional service while ensuring the team adheres to all banking guidelines and processes. Your role includes coaching employees on effective customer interaction strategies and addressing any complaints swiftly. You'll also manage daily operations to enhance overall efficiency.
Key Responsibilities:
• Train team members in superior customer service techniques
• Ensure compliance with all policies and procedures
• Address customer complaints and problems resolution
• Coach staff on navigating customer conversations
• Oversee daily administrative duties to improve functionality
Requirements:
• Undergraduate degree or 3+ ye...
In this full-time position, you will cultivate an environment centered on exceptional service while ensuring the team adheres to all banking guidelines and processes. Your role includes coaching employees on effective customer interaction strategies and addressing any complaints swiftly. You'll also manage daily operations to enhance overall efficiency.
Key Responsibilities:
• Train team members in superior customer service techniques
• Ensure compliance with all policies and procedures
• Address customer complaints and problems resolution
• Coach staff on navigating customer conversations
• Oversee daily administrative duties to improve functionality
Requirements:
• Undergraduate degree or 3+ ye...