Customer Experience Manager

Stampli, a leader in B2B SaaS and fintech innovation, is seeking a CX Manager who provides significant added value through deep issue analysis and technical expertise. This is an execution-focused role responsible for ensuring that complex customer challenges are not just communicated, but diagnosed, prioritized, analyzed, and resolved.

Far from being another communication layer, this person serves a strong 3rd level of support between Customer Success and Engineering. You will be responsible for providing deep-dive diagnostics on ERP integrations and P2P workflows.

The CX Manager is also a key escalation leader, capable of operating calmly and decisively in high-pressure situations while exercising strong judgment on when to escalate and when not to.

• Expert Diagnosis & 3rd Level Support: Serve as the definitive 3rd level of support for complex technical issues, performing...