Customer Experience Officer

Are you passionate about providing exceptional customer service? Catalite Co., Ltd. is seeking a talented Customer Service Representative to join our dynamic team in Bangkok. As a Customer Service (Work at Catalite) representative, you will be the face of our company, responsible for delivering high-quality support and building strong relationships with our valued customers. This is a full-time position, offering competitive compensation and the opportunity to grow your career within our organisation.

What you'll be doing

Manage incoming customer orders, phone calls, and inquiries, and provide necessary information and supporting documents upon request.

Coordinate closely with the Supply Chain team to obtain shipment status updates and ensure timely product delivery according to customer requirements.

Liaise with outsourced warehouses and transportation providers to arrange timely goods pickup and delivery to customers.

Prepare and verify all req...