Customer Experience Planning & Engineering Specialist

The P&E Professional will support operational excellence by driving quality governance, learning & development, training effectiveness, process improvement, and project execution. The role requires strong analytical capability, structured problem-solving, and critical thinking to ensure consistent performance, scalability, and continuous improvement across operations.

This opportunity is for a Grade 11 position and is specifically aligned to a permanent night shift role .

Quality Audits & Governance

• Conduct regular quality audits to ensure adherence to defined processes, policies, and performance standards.
• Analyze audit outcomes to identify trends, gaps, and risk areas, and recommend corrective and preventive actions.
• Partner with Operations and stakeholders to implement quality improvement initiatives and track effectiveness.

Learning & Development (L&D)

• Su...