Customer Experience Professional (Winnipeg)

Job Summary

Imperial Dade Canada is seeking a Customer Experience Professional (CXP) based in Calgary, Edmonton, or Winnipeg.

Responsibilities

• Communicates with the customer across Canada on a national platform by answering incoming calls, e-mails, and other customer requests.
• Processes manual and electronic orders; follow up on those orders.
• Ownership of Assigned Accounts.
• Requests credits and enters returns in a timely manner.
• Continuously works to reduce errors and identifies areas for greater efficiency.
• Direct & Indirect PO placement with vendor including obtaining cost components and/or freight. Month end closure/billing with Payables/Accounting.
• Oversees maintenance and follow up on stock, indirect, and direct orders.
• Consistently achieve performance goals as set out by management.
• Provide alternative product solutions or recommendations.
• Liaise with internal team...