Customer Experience - Sales Support
B
Brampton Recruitment Ltd
📍 Stone, Staffordshire, United Kingdom
Job Description
Working for a well-established global manufacturing business who operate in a niche industry. As the Sales Support Specialist, you will be responsible for dealing with new customer enquiries, qualifying warm leads and producing quotes.
Job Description:
Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries
Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution
Mailbox Management: Ensure active management of CS Key Accounts mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
Key Account Support: primary customer service contact for key accounts and strategic accounts
Lead Qualification: Qualify all sales leads before passing to the sales team
Customer Success: Proactively engage with disengaged accounts to assess their needs and identify ways to re-engage the company ...
Job Description:
Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries
Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution
Mailbox Management: Ensure active management of CS Key Accounts mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
Key Account Support: primary customer service contact for key accounts and strategic accounts
Lead Qualification: Qualify all sales leads before passing to the sales team
Customer Success: Proactively engage with disengaged accounts to assess their needs and identify ways to re-engage the company ...