Customer Experience Specialist at GoldCare
G
Gemini Group
📍 quebec, capitale nationale, Canada
Job Description
Elevate healthcare experiences with GoldCare as a Customer Experience Specialist. This early-career role is perfect for professionals in Home & Community Care or Long-Term Care looking for a fresh opportunity.
In this customer-facing position, you will closely collaborate with senior Customer Experience Managers to facilitate effective customer implementations and enhance project delivery. Your healthcare background will be pivotal in building positive relationships with stakeholders while ensuring success in adopting GoldCare’s software solutions.
Key Responsibilities:
• Support end-to-end experience for care provider organizations
• Assist in implementations and customer initiatives under senior guidance
• Deliver system training and guidance on GoldCare configurations
• Capture and translate feedback into actionable insights for product teams
• Build and maintain strong relationships with customer stakeholders
Requirements:
• 3-5 years in a customer-facing...
In this customer-facing position, you will closely collaborate with senior Customer Experience Managers to facilitate effective customer implementations and enhance project delivery. Your healthcare background will be pivotal in building positive relationships with stakeholders while ensuring success in adopting GoldCare’s software solutions.
Key Responsibilities:
• Support end-to-end experience for care provider organizations
• Assist in implementations and customer initiatives under senior guidance
• Deliver system training and guidance on GoldCare configurations
• Capture and translate feedback into actionable insights for product teams
• Build and maintain strong relationships with customer stakeholders
Requirements:
• 3-5 years in a customer-facing...