Customer Experience Specialist

Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer-centric individual to join our team in Cali as a Customer Experience Specialist.

As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth.

If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.

Responsibilities: Record and process confidential customer information, including payments and account creation.

Handle assigned calls and provide support for service operations.

Respond promptly to customer inquiries and proactively resolve complaints.

Demonstrate in-depth product knowledge to offer effective customer support.

Process orders, forms, requests, and maintain accurate records of customer interactions.

Contact potential ...