Customer Experience Specialist
L
Lexie Staffing co.
📍 las piñas, metro manila, Philippines
Job Description
- Responding promptly and accurately to customer inquiries via phone, email, or chat.
- Diagnosing and resolving customer issues efficiently and effectively to ensure customer satisfaction.
- Maintaining detailed records of interactions and transactions in the customer management system.
- Providing product information and guidance to customers, assisting with order placements and returns as needed.
- Collaborating with team members and other departments to enhance the overall customer experience and address escalated issues.