Job Description
Your responsibilities will be to:
Act as the primary customer quality interface and ensure a high level of customer satisfaction
Manage customer complaints and escalations in close collaboration with our Customer Quality team in Serbia/Hungary and the relevant production, engineering and quality departments, ensuring robust problem-solving, effective communication and timely closure of 8D reports
Own the internal and external change management process, including change requests, customer notifications, impact assessments, approvals, implementation follow-up and PPAP submissions
Lead the preparation, submission and approval process of PPAP packages, ensuring compliance with customer-specific requirements and project timelines
Act as the primary customer representative during customer audits, customer visits and quality reviews, ensuring effective communication and follow-up as the Voice of the Cust...