Customer Relations Assistant (BYD Greenhills)

ACMobility is looking for a passionate and customer-focused Customer Relations Specialist to join our team! If you love creating great experiences, solving concerns, and building loyalty, this is your chance to make a real impact.

The Customer Relations Specialist ensures excellent customer service by handling feedback, conducting follow-ups, supporting aftersales programs, ensuring compliance, organizing care activities, and maintaining customer areas to promote satisfaction, loyalty, and service retention at ACMobility.

What You'll Do

Customer Feedback & Support

• Be the friendly voice that checks in with customers post-sale and after service.
• Gather insights through surveys and ensure every concern is heard, documented, and resolved.
• Share your findings in monthly reports to help us grow even better!

Aftersales

• Send out timely reminders for Periodic Maintenance Services (PMS) via text, ...