Customer Relationship Manager

JD for CRM

>To ensure complaints closure compliance levels as per the defined standards

>To ensure service quality compliance with in the store as per defined standards

>To ensure quality web enquiry , thus ensuring higher customer satisfaction..

>To cross ckk the documentation of all sales

>To complete the desk board on Display data

>Provide support to delivery; installation , validation and commissioning of all product categories.

>Credit Note Dote

>After sales; Customer follow Up

>Happy Calling with customers

>Co-ordinate with Resq team for Defective management, installation & service

>Quotation for Customers for bulk hiring

>Defective Management