Customer Relationship Manager

Job Title: Customer Success Executive ( Retention )

Location: Gurugram, Haryana

Market: North America

(Female Candidate Preferred )

Role Overview: The Customer Success Executive will focus on maintaining and strengthening relationships with existing customers through regular communication via calls, emails, and text. The role includes conducting customer experience surveys, handling renewals, sharing promotions, resolving concerns, and identifying opportunities for upselling and cross selling.

Responsibilities:

Make outbound calls, emails, and text communications to existing customers for experience surveys, renewal reminders, and promotional campaigns.

Engage existing customers to gather service feedback, resolve grievances, and identify opportunities for upselling or cross-selling relevant services.

Contact p...