Job Description
Customer Success Manager (CSM) – Lending
Location: Chennai
Experience: 4+ Years
Company: LeadSquared
Role Overview
LeadSquared is hiring a Customer Success Manager to drive adoption, retention, and growth across lending clients (NBFCs, Banks, Fintechs). You will own post-go-live account management and ensure measurable business impact across loan origination and servicing workflows.
Key Responsibilities
- Manage end-to-end customer lifecycle for lending accounts
- Drive platform adoption across LOS, LMS, underwriting, disbursal, and collections workflows
- Conduct QBRs and stakeholder reviews with senior leadership
- Identify expansion opportunities and support revenue growth
- Monitor account health, mitigate churn risks proactively
- Translate business requirements into scalable product configurations
- Partner with Product and Impl...