Customer Relationship Manager

At A Good Helper, we believe that successful helper placements go beyond recruitment. We focus on sourcing, training, and supporting both employers and domestic helpers throughout their employment journey. As we continue to grow, we are seeking a dedicated and people-oriented Customer Relationship Manager to join our team.

Job Responsibilities

• Manage and facilitate communication between employers and domestic helpers throughout the placement process.
• Conduct detailed consultations with employers to understand household requirements, expectations, family dynamics, and job scope.
• Assess helper profiles and recommend suitable candidates based on employers' needs and household environments.
• Arrange and coordinate interviews between employers and domestic helpers.
• Guide employers and helpers through the onboarding process to ensure a smooth transition into the household.
• Provide ongoing support ...