Customer Representative - Grantham

As a Customer Representative, you will make a real impact from day one.

You’ll be a key part of the branch team, supporting customers in person, over the phone and online. You’ll handle everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.

Location & Contract

Branch: Grantham, Lincolnshire.

Employment type: 12‑month Fixed Term Contract, full‑time, 35 hours per week, Monday to Saturday.

Candidate must be within a 45‑minute commute of the branch.

Responsibilities

• Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness...