Customer Retention Supervisor

Seeking a highly organized, relationship-driven CRM & Retention Supervisor . This role is focused on ensuring every wholesale partner is fully set up for success through proactive communication, detailed account management, ongoing relationship building, and strategic follow-through.

The ideal candidate is customer-obsessed, detail-oriented, sales-minded, and thrives in a fast-paced environment where communication, organization, and follow-through are critical to success.

Key Responsibilities

• Manage and maintain relationships with wholesale partners, ensuring a positive and seamless experience.
• Coordinate onboarding and account setup for new wholesale accounts.
• Serve as a primary point of contact for partner inquiries, providing timely and professional support.
• Track account activity, communications, and key milestones within CRM systems.
• Monitor partner engagement and identify opportu...