Customer Service Advisor

Centennial Group

📍 Lansing, Michigan, United States

Full-time Information and Record Clerks Posted June 10, 2026

Job Description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation:

$37,185 - $45,000 yearly


Responsibilities:
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

  • Ensure customer account information is up-to-date

  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

  • Interact with the sales lead to maintain and improve service and product knowledge

  • Find patterns in customer complaints and bring them to the team for improvement


  • Manage...