Customer Service Advisor
C
Centennial Group
📍 Lansing, Michigan, United States
Job Description
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Compensation:$37,185 - $45,000 yearly
Responsibilities:
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Ensure customer account information is up-to-date
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Interact with the sales lead to maintain and improve service and product knowledge
- Find patterns in customer complaints and bring them to the team for improvement
- Manage...