Customer Service Advisor

Overview

Customer Service Advisor needed in Lincoln, £12.79ph PAYE – Reference: OR

Responsibilities

• Provide an exceptional customer service experience to all Carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E-referrals, Chat)
• Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures (e.g., the care act / framework and safeguarding) and keep up to date with legislation changes as required
• Through effective call control and a strength-based methodology gather the required information showing empathy and understanding to the carers concerns, whilst recording accurately on the appropriate IT systems
• Providing solutions and problem solving for the carer using a strength-based approach
• Provide relevant and accurate information and guidance to support the Carers to mainta...