Customer Service Advisor

Customer Service Advisor
Based in Manchester City Centre
5 days on site
Paying £24,000 – £26,000 DOE

We’re looking for a confident and driven Customer Service Advisor to join a busy Credit Control team in Manchester. This role is a great fit for someone who enjoys working in a fast-moving environment, working towards KPIs, and engaging with clients over the phone.

What You’ll Be Doing

• Managing your own daily collection schedule, with a focus on proactive outbound calls
• Working to meet and exceed individual KPIs, SLAs, and cash collection targets
• Monitoring your performance and understanding key drivers such as aged debt, call activity, and collection rates
• Taking ownership of account queries and escalating where needed
• Liaising with internal teams, including customer service and client experience, to resolve issues efficiently
• Maintaining accurate records of all collection activity and cl...