Job Description
The Customer Service Advisor is the first point of contact for customers, responsible for handling incoming enquiries and processing sales orders with accuracy and efficiency. This role requires a professional approach at all times, ensuring a high standard of customer service across both phone and email communications.
Key Responsibilities
- Act as the primary point of contact for customer enquiries via phone and email
- Process sales orders accurately and in a timely manner
- Respond to customer queries, providing clear and helpful information
- Maintain professional and positive communication with customers at all times
- Ensure all customer interactions meet quality and service standards
Skills & Experience Required
- Strong organisational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and prioritise effecti...