Job Description
Customer Service Advisor
Coleshill | Full‑Time | Free Parking
Are you an experienced Customer Service Advisor looking for your next opportunity? We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well‑established business that genuinely invests in its people, offering long‑term career prospects, a supportive team environment, and excellent employee benefits.
The Role
As a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include:
- Managing inbound customer calls relating to orders, stock availability, deliveries, and account queries
- Resolving customer complaints and providing effective solutions
- Updating and maintaining customer records using internal CRM systems
- Working with Microsoft Exc...