Customer Service Advisors - Ref: EE04326
Confidential
📍 walsall, england, United-Kingdom
Job Description
Walsall Council, Customer Experience Centre
Customer Service Advisors - Ref: EE04326
G5: £28,598 - £31,022 per annum
Contract Type: Full Time
Location: Civic Centre, Walsall
Hours: 37 hours per week
Term: Permanent
About Us
Walsall Council is committed to delivering high-quality services to our residents. Our Customer Experience Centre plays a vital role as the first point of contact for a wide range of council services.
About the Role
This is a frontline customer service role where you will support residents by providing advice, guidance, and signposting via multiple access channels. You will act as a first point of contact for housing-related enquiries, resolving issues wherever possible and delivering a professional, efficient, and consistent customer‑focused service.
Our prevention‑focussed and strength‑based approach is central to the way we deliver services within the Customer Expe...