Customer Service Agent - Centralized Programs
M
Medicentres Canada Inc.
📍 edmonton, division no. 11, Canada
Job Description
Elevate your career as a Customer Service Agent with the Centralized Programs Team in Edmonton, AB. This full-time entry-level role focuses on managing patient referrals and enhancing service quality.
You will be responsible for processing referrals, updating patients about their appointments, and responding to inquiries in a professional manner. This position requires attention to detail and a commitment to confidentiality while aligning with the organization's core values.
Key Responsibilities:
• Send referrals to specialists and diagnostic facilities
• Notify patients of their appointments and instructions
• Follow up on pending referrals to ensure timely processing
• Handle inquiries with a friendly, effective approach
• Maintain clear records and documentation
Requirements:
• 1-2 years as a Medical Office Assistant is preferred
• Experience with EMR software is advantageous
• Strong customer service and communication capabilities
• Ability to ma...
You will be responsible for processing referrals, updating patients about their appointments, and responding to inquiries in a professional manner. This position requires attention to detail and a commitment to confidentiality while aligning with the organization's core values.
Key Responsibilities:
• Send referrals to specialists and diagnostic facilities
• Notify patients of their appointments and instructions
• Follow up on pending referrals to ensure timely processing
• Handle inquiries with a friendly, effective approach
• Maintain clear records and documentation
Requirements:
• 1-2 years as a Medical Office Assistant is preferred
• Experience with EMR software is advantageous
• Strong customer service and communication capabilities
• Ability to ma...