Customer Service Agent

Techtronic Industries (TTI) is a global leader in cordless technology spanning power tools, accessories, hand tools, outdoor equipment, and floorcare products.

We are looking for a passionate Customer Services Agent to join our UK Operations Team.

Role Overview

As a Customer Services Agent, you will handle customer interactions via telephone and electronic channels, manage orders, returns, and complaints, and provide exceptional service in our modern office in Marlow, Buckinghamshire.

Responsibilities

• Deal directly with customers via telephone or electronically via the internal Contact Centre Solution and CRM systems
• Manage all direct customer orders as per the internal sales order process
• Handle and respond efficiently to all general and order‑specific direct customer enquiries
• Manage return requests effectively while updating all relevant systems as per company procedures
• Provide order sta...