Customer Service Associate

We are looking for enthusiastic and customer-focused individuals to join our dynamic Contact Centre team as Business Generation Associates. In this fast-paced role, you will be the first point of contact for both new and existing customers, handling a variety of queries and appointment requests through multiple communication channels. You will play a key role in scheduling appointments, providing excellent service, and supporting our advisors by ensuring their schedules are efficiently coordinated.

Key Responsibilities

• Act as the first point of contact for new and existing customers via telephone, email, and online requests.
• Handle both inbound and outbound calls in a professional, timely, and efficient manner.
• Coordinate and schedule appointments between customers and field advisors, ensuring accuracy and availability alignment.
• Respond to cancellations and rescheduling requests, ensuring excellent service continuity.
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