Customer Service Associate - Rathbone
E
Emerald Property Management
📍 desde casa, desde casa, Mexico
Job Description
**Company**: Rathbone Hotel
**Salary range: $**800- $1000 USD per month
**About us**:
The Rathbone Hotel & Parlor Bar combines the charm of historic Montrose with modern hospitality. Our unique property offers a blend of hotel and Airbnb experiences, ensuring guests enjoy a memorable stay. We are seeking a Customer Service Representative to provide exceptional support to our guests during evening hours (5 PM - 12 AM GMT-6) This role involves managing inbound calls, assisting with reservations, and ensuring a smooth guest experience.
**Roles and Responsibilities**:
- Answer inbound calls regarding hotel policies and amenities.
- Assist guests with reservations, modifications, upgrades, and inquiries.
- Utilize the CloudBeds portal for booking management.
- Maintain clear communication with morning staff regarding guest requests and expectations.
- Create and manage a checklist for morning staff to ensure seamless operations.
- Refer to an extensive FAQ shee...
**Salary range: $**800- $1000 USD per month
**About us**:
The Rathbone Hotel & Parlor Bar combines the charm of historic Montrose with modern hospitality. Our unique property offers a blend of hotel and Airbnb experiences, ensuring guests enjoy a memorable stay. We are seeking a Customer Service Representative to provide exceptional support to our guests during evening hours (5 PM - 12 AM GMT-6) This role involves managing inbound calls, assisting with reservations, and ensuring a smooth guest experience.
**Roles and Responsibilities**:
- Answer inbound calls regarding hotel policies and amenities.
- Assist guests with reservations, modifications, upgrades, and inquiries.
- Utilize the CloudBeds portal for booking management.
- Maintain clear communication with morning staff regarding guest requests and expectations.
- Create and manage a checklist for morning staff to ensure seamless operations.
- Refer to an extensive FAQ shee...