Job Description
Location: Basingstoke - Hybrid
Hours: Full-time
Contract Type: Temporary - 4 - 6 Months
Overview:
We're currently seeking a proactive and personable Customer Service Advisor to support a busy service team on a temporary basis. This is a great opportunity for someone with strong communication skills and a passion for helping people to gain experience in a fast-paced, customer-focused environment.
What You'll Be Doing
- Responding to incoming customer enquiries via phone and email, ensuring each interaction is handled with care and professionalism.
- Gathering relevant information to resolve queries efficiently and accurately.
- Logging all customer interactions clearly and thoroughly in internal systems.
- Processing service requests and claims in line with internal guidelines.
- Explaining pr...