Customer Service Consultant

Bupa

📍 Cairo, Cairo Governorate, Egypt

Full time Information and Record Clerks Posted March 01, 2026

Job Description

Job Description:

Customer Service Consultant

Cairo, Egypt

Fixed Term

We make health happen

We’re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you’ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you’re passionate about delivering exceptional service and putting customers first, we’d love to hear from you.

Key Responsibilities 

  • Authorize or reject treatment requests before procedures
  • Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
  • Manage membership updates, billing inquiries, and document issuance
  • Coordinate international medical a...