Customer Service (Contract Based)

Role of Purposes:



This Position will report directly to the Team Leader or Senior Team Leader to that account. This role will generally address customers' complaints and inquiries regarding flight tickets purchased on the apps or website by utilizing the Ticketing product knowledge



Responsibilities:





+ To resolve client issues related to Airline booking as first resolution.



+ To manage the inquiry on time.



+ Support to escalate the higher inquiries to the respective key person.



+ Ensure all work is processed according to and beyond the team's standard.



+ Report any issues or system limitations to the direct supervisor.



+ Carefully follow instructions and pre-established guidelines to perform assigned tasks.





Requirements:





+ Bachelor's degree in any Major

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