Customer Service Coordinator
Experience & Wiser
📍 madrid, area metropolitana (comarca), Spain
Job Description
Grupo ANAYA is one of Spain’s leading educational publishing groups, with a strong commitment to innovation, quality, and the transformation of teaching and learning. Joining our team means becoming part of a company that works closely with educators, schools, and academic institutions to create real impact in classrooms and in the learning of Spanish worldwide.
We are seeking a
Customer Service Coordinator
(Madrid)
to join Grupo Anaya’s Operations team .
This key role involves ensuring excellent, efficient, and high-quality customer service experience, aligned with the company’s standards, while leading the operational coordination of the Customer Service team.
This position reports directly to the Customer Service and Channel Manager .
Main responsibilities
Service management and quality
- Supervise the correct application of procedures...