Job Description
Who we’re looking for
- You like a fast-paced environment
- You thrive with change and development
- You like giving feedback
- You’re a team player
- You love learning/sleuthing
- You’re big on accountability
About The Role
- Manages large amounts of inbound and outbound calls in a timely manner
- Provides information, resolves problems, and advises customers on statements or concerns they may have regarding the Explanation of Benefit from services they received
- Follows communication Scripts/Guidelines when needed to handle different clients
- Works within multiple Billing systems and EHR/EMR system with each call
- Knowledge of how Health Insurance coverage works
- Knowledge of the medical claim process
- Knowledge of the patient statement process
- Patient payment processing and posting
- Maintaining documentation of all conversa...