Customer Service Engineer

• CSE drive high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise.
• Key focused activities include direct installation, maintenance, performance validation and repair of scientific equipment. Where applicable, use remote and on‑site diagnostic procedures to achieve problem resolution and plan / execute service activities in the most efficient way.
• Represent PerkinElmer in front of the customer and guarantee customer loyalty through best‑in‑class responsiveness and professionalism in all customer interactions. CSE acts as an interface between Customers, with a strong problem‑solving attitude finalized at high level service support and key relationship consolidations.

Responsibilities

• CSE install, maintain, verify performance and repair scientific equipment at customer sites ensuring best‑in‑class service within es...