Job Description
Customer Service Executive
Job Category: Customer Service | JR-20827
Job Location: Clark, Pampanga
Location / Shift: Clark, Pampanga – US Shift
Job Overview
We are seeking a dedicated Customer Service Executive to join our team. The successful candidate will be the first point of contact for our customers, responsible for providing exceptional service and support, handling inquiries, resolving complaints, and ensuring customer satisfaction.
Key Requirements
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with product or service information, order processing, and issue resolution.
- Maintain accurate customer records and update account information as needed.
- Collaborate with internal departments to resolve complex customer issues.
- Follow up with customers to ensure their inquiries and problems are resolved satisfactorily. ...